FAQ

To purchase online:

1) Just go to the shop page

2) Select your product

3) Input the quantity you want to purchase and click “Add to Cart”.

You will be guided in the checkout and payment process.

We accept bank deposit or online fund transfer methods.

 

We ship nationwide in the Philippines. Shipping rates and the available shipping company will apply depending on your order and location.

We use the following shipping couriers depending on your order and location: J and T Express, Jades Cargo, Daily Overland, Victory Liner (via bus), Genesis Transport (via bus).

Each shipping company has their own terms and conditions, therefore the available shipping company will depend on your order and location. Upon checkout, the list of shipping companies will be available for you to choose.

Kindly take note of the following shipping companies and their terms and conditions:

J and T Express

• Ships nationwide
• No liquids allowed

Jades Cargo Services

• Ships to the following locations only:
  Cebu, Iloilo, Bacolod, Kalibo, Roxas, Dipolog, Dumaguete, Tacloban, Ormoc, Iligan, Cagayan, Butuan, Surigao, Palawan, Bohol, Ozamis, Pagadian, Davao, GenSan, Cotabato
• With a minimum order of Php6,000

Daily Overland Freight Forwarder

• Ships to the following locations only:
  Sorsogon, Lucena, Daet, Naga, Polangui, Logai, Daraga, Legazpi, Tabaco, Manila

Victory Liner (via bus):

• Pick up in the following terminals only:
  Cagayan Valley – Tuguegarao, Tarlac, Aritao
  Zambales – Olongapo, Iba, Sta. Cruz
  Isabela – Santiago, Ilagan
  Pampanga – Dau, Lubao, San Fernando
  Pangasinan – Dagupan, Lingayen, Alaminos, Sison, Roxas, Balanga, Baguio, San Jose
• With a minimum order of Php5,000

Shipping turn around time will depend on the shipping company. Kindly view this list for an estimated shipping time:

1. J and T Express (Manila area – 3 to 5 days, Provincial – 2 to 3 weeks)
2. Jades Cargo – 1 to 2 weeks
3. Daily Overland – 1 day only
4. Victory Liner (via Bus) – 1 day only
5. Genesis Transport (via Bus ) – 1 day only

If you have a concern about your existing order, you may contact us at neworders.charliessoapph@gmail.com and we’ll get back to you as soon as we can.

Our physical location is at 535 Aguinaldo Highway Tanzang Luma 1, Imus, Cavite, Philippines. To cater to our clients nationwide, our online store is open to serve you 24/7.

You can check out this link to learn all about the natural laundry detergent, Charlie’s Soap: Click here